How Mad City Windows & Baths Mastered Customer Feedback and Boosted Loyalty With GuildQuality

Embark on a journey with Mad City Windows & Baths, a company that has transformed from a modest roofing business in 1998 to a powerhouse offering a plethora of home improvement solutions. Their relentless pursuit of excellence and appetite for growth led them to expand their services into new markets, adding an impressive 11 locations within a year. But behind this success lies a challenge – aligning customer feedback with service quality. Join us as we delve into their story of overcoming obstacles, embracing innovation, and cultivating customer success.

Curious to learn more? Dive deeper into Mad City’s remarkable journey and discover how they leveraged customer feedback to fuel their growth.

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What To Expect In This Spotlight:

• Explore the challenges Mad City faced in reconciling customer feedback with internal assessments of service quality.
• Discover how they invested in GuildQuality’s solutions to enhance customer satisfaction and drive growth.
• Learn about the transformative impact of timely, targeted surveys on Mad City’s customer relationships.
• Peek into Mad City’s future strategies for managing substantial growth and fostering success, which strongly rely on GuildQuality.

Partner with Us: Schedule a demo to explore GuildQuality’s performance analytics, Google review collection process, and more. Take charge of your industry insights, stay tuned for further updates, and navigate the ever-evolving landscape of residential construction with GuildQuality as your trusted ally.