Do customers care about community involvement? [2019 Update]
Technology such as social media and customer feedback portals have proven crucial in helping businesses relate to customers, but that …
Technology such as social media and customer feedback portals have proven crucial in helping businesses relate to customers, but that …
You probably already know the many benefits of surveying your customers. You get valuable insights into the customer experience your …
Industry trends, predictions, and more! Each quarter, we send our Market Predictions Survey to our 2,500+ GuildQuality members to get …
Are your customers telling you the whole truth?
Whether or not you’re a GuildQuality member, you’re probably aware of how important customer testimonials are to the success of your …
Now more than ever before, those of us in the building, remodeling, and home improvement industries are living in the age of customer …
Although your children's obsessions with the latest trends in music, fashion and toys may indicate otherwise, standing out from the …
You’d likely be hard-pressed to find a company that denies being singularly focused on its customers. But as the saying goes, it’s one …
When it comes to interactions with businesses, the term “customer service” has been king for decades. You’ve probably trained your …
What makes a once happy customer pursue another contractor? Much like any break-up, trouble in paradise begins to brew when things like …
Spring is right around the corner, which means homeowners are going to be looking for contractors to complete the remodeling projects …
Our GuildQuality team is so excited to honor the 2019 Guildmaster Award winners for their unwavering commitment to customer …
When a homeowner begins considering a remodeling project, or a home buyer starts looking to purchase or build a new home, the first …
Industry trends, predictions, and more! Each quarter, we send our Market Predictions Survey to our 2,500+ GuildQuality members to get …
Sixteen years after GuildQuality’s launch, a decade after Mark Miles joined us to help build and lead the business ...