How to measure customer satisfaction and employee performance
Whether or not you’re a numbers person, it’s hard to deny that businesses advance and improve with data. You don’t need to measure …
Whether or not you’re a numbers person, it’s hard to deny that businesses advance and improve with data. You don’t need to measure …
When it comes to a major purchase, everyone wants to feel that they’re getting a good value. But what is a “good value,” really? Is it …
For the fifth year in a row, GuildQuality has partnered with Qualified Remodeler to compile their annual Customer Satisfaction Report …
As your business continues to grow and expand, there comes a point where you're so busy and have so much going on that things may start …
You probably already know the many benefits of surveying your customers. You get valuable insights into the customer experience your …
Are your customers telling you the whole truth?
Now more than ever before, those of us in the building, remodeling, and home improvement industries are living in the age of customer …
You’d likely be hard-pressed to find a company that denies being singularly focused on its customers. But as the saying goes, it’s one …
When it comes to interactions with businesses, the term “customer service” has been king for decades. You’ve probably trained your …
For the fourth year in a row, GuildQuality partnered with Qualified Remodeler to compile their annual Customer Satisfaction Report for …
We all know that goal setting is extremely important for any business It's a great way to let your team know exactly what is expected …
Dave Bryan knows a raving fan when he hears one. Or about one. That’s the client who, at a cocktail party, can’t wait to tell someone …
Gathering authentic customer feedback is the secret ingredient for some of today's most successful service excellence leaders, …
Stebnitz Builders, Inc. is proud to be celebrating its 45th year of service to Walworth County, Wisconsin. Founded by Stan Stebnitz in …
In general, there are three stages every consumer goes through before making a purchase decision. The first stage, problem …