How to measure customer satisfaction and employee performance
Whether or not you’re a numbers person, it’s hard to deny that businesses advance and improve with data. You don’t need to measure …
Whether or not you’re a numbers person, it’s hard to deny that businesses advance and improve with data. You don’t need to measure …
When it comes to a major purchase, everyone wants to feel that they’re getting a good value. But what is a “good value,” really? Is it …
For the fifth year in a row, GuildQuality has partnered with Qualified Remodeler to compile their annual Customer Satisfaction Report …
Are your customers telling you the whole truth?
As your business continues to grow and expand, there comes a point where you're so busy and have so much going on that things may start …
You probably already know the many benefits of surveying your customers. You get valuable insights into the customer experience your …
Now more than ever before, those of us in the building, remodeling, and home improvement industries are living in the age of customer …
You’d likely be hard-pressed to find a company that denies being singularly focused on its customers. But as the saying goes, it’s one …
When it comes to interactions with businesses, the term “customer service” has been king for decades. You’ve probably trained your …
For the fourth year in a row, GuildQuality partnered with Qualified Remodeler to compile their annual Customer Satisfaction Report for …
We all know that goal setting is extremely important for any business It's a great way to let your team know exactly what is expected …
Dave Bryan knows a raving fan when he hears one. Or about one. That’s the client who, at a cocktail party, can’t wait to tell someone …
Gathering authentic customer feedback is the secret ingredient for some of today's most successful service excellence leaders, …
Stebnitz Builders, Inc. is proud to be celebrating its 45th year of service to Walworth County, Wisconsin. Founded by Stan Stebnitz in …
In general, there are three stages every consumer goes through before making a purchase decision. The first stage, problem …