Taking a page from the Zappos playbook
Back in February, GuildQuality started a library for members of our team, with the goal of sharing new ideas and continuous learning. …
Back in February, GuildQuality started a library for members of our team, with the goal of sharing new ideas and continuous learning. …
Client feedback is critical to enhancing your company's delivery of exceptional service, but have you ever wondered how your company …
Looking for ways to elevate your customer satisfaction? Check out this blog post from Apptegic on improving your net promoter …
Are your customers telling you the whole truth?
"We provide excellent customer service." You've seen (and used) this phrase throughout marketing pieces, but have you ever wondered …
To highlight an area in the home where folks enjoy either spending time cooking or taste testing, we created the 'Favorite Kitchen …
The good folks at MarketSharp produced this excellent, short video showing off their GuildQuality import/export feature: A great …
GuildQuality was a finalist for the Rackspace FANATI Award for exceptional customer service. Alas, we didn't bring home the gold. That …
As of tomorrow morning, your Scorecard will offer you a new way to monitor trends in your performance. Previously, you could track …
Late this evening, we'll go live with some enhancements that help our members leverage new media to stay better connected with past …
Last week, Mark Miles and I returned from Minneapolis, where we presented GuildQuality to Pella's 70 Branch Champions. Our presentation …
As the birthday of the United States approaches, I thought I would share one of my favorite stories of the Revolution. Many years ago, …