What's your recommendation rate with your customers?
Knowing how your customers feel about your business is crucial to running a successful company. You’re most likely already hearing from customers that either had a really positive experience with your company or a really negative one, but what about those customers that don’t say anything at all? While a customer with no complaints may seem like a happy customer, you have no way of knowing how those middle of the road customers feel unless you ask!
We dug a bit deeper into the ROI of customer feedback in an article for Builder. Click here to read the full article.
