Better Business Bureau (BBB) and GuildQuality Announce Strategic Partnership to Elevate Business Credibility

Atlanta, GA – October 21, 2024 – GuildQuality, the leading provider of customer satisfaction surveying and performance analytics for the home services industry, announced a groundbreaking partnership with Better Business Bureau (BBB), the leader in building business trust and guiding informed consumer decisions. This strategic collaboration will integrate GuildQuality’s verified customer reviews directly into BBB Business Profiles, significantly enhancing business credibility and consumer trust.

Enhanced Business Credibility and Consumer Trust

This new API integration allows GuildQuality’s verified customer feedback to be displayed on BBB Business Profiles. This partnership provides businesses with the unique opportunity to showcase their commitment to quality service and transparency, helping them stand out in a competitive market.

“GuildQuality is thrilled to partner with Better Business Bureau, an organization that shares our commitment to transparency. This integration empowers businesses to demonstrate their dedication to customer satisfaction directly on a platform that consumers already trust.”
– Bob Braham , President, Customer Experience Solutions

Key Benefits for Businesses

• Increased Visibility: GuildQuality reviews will now be visible on BBB Business Profiles, expanding a business’s reach to a broader audience and increasing the likelihood of attracting new customers.
• Strengthened Credibility: The combination of BBB’s trusted ratings with GuildQuality’s feedback enhances a business’s reputation, building greater consumer trust.
• Streamlined Feedback Management: Businesses can now manage and showcase their customer feedback on one unified platform, simplifying the process of maintaining high standards of service.

Empowering Consumers with Trusted Information

For consumers, this partnership offers a more comprehensive view of a business’s performance, combining the trusted BBB ratings with verified reviews from GuildQuality. This integration ensures that consumers have access to the most reliable information when making purchasing decisions.

“Through our partnership with GuildQuality, businesses have an even stronger platform to demonstrate their dedication to customer satisfaction. By featuring verified customer reviews on BBB Business Profiles, companies can enhance their reputations, and consumers gain the insights they need to make more informed choices,” said Nakedia Washington, Vice President of Operations at Better Business Bureau.

GuildQuality is a solution that helps businesses in the home services and construction industries improve customer satisfaction and enhance their online reputation. With Google Review Boost, it encourages customers to leave reviews on Google, boosting visibility and credibility. GuildQuality also offers tools for collecting feedback, generating insights, and integrating with existing systems to drive growth and maintain a strong online presence.

About Better Business Bureau (BBB)

For over 100 years, the Better Business Bureau has been a leader in advancing marketplace trust. BBB helps consumers find and recommend businesses, brands, and charities they can trust. The organization also sets standards for ethical business behavior and monitors compliance.

This partnership marks a significant step forward in helping businesses build stronger relationships with their customers through enhanced transparency and trust.