What's your recommendation rate with your customers?
Online reputation management with three industry expertsSeptember 26th, 2016 by
We teamed up with Socius Marketing and the Law Office of Sara Kropf for a webinar to discuss online reputation management and ways to leverage this vital tool to improve your business. You know your prospective customers are taking to the internet to do their research, but do you know what they’ll find when they google your company? This webinar takes a deep dive into ways you can help manage how your company is represented online. A few of the topics we covered during the webinar included:
- Best practices for handling negative online reviews
- Tools for helping monitor and measure brand sentiment
- Strategies for building trust with homeowners before, during, and after a project
- Why focusing on the customer experience helps enhance online reputation
- Legal advice about how to confront negative reviews and other content that may damage your online reputation
Check out the recording below and let us know what you think! If you’d like to understand how customer satisfaction surveying fits into your online reputation management plan, take the tour to learn more.