Are your customers telling you the whole truth?
The impact of customer serviceJune 18th, 2018 by
Developing quality relationships and delivering exceptional service is worth the effort. The best homebuilders, remodelers, and home services contractors understand and respect the influence their customers have on the long-term success of their business. Now, with the help of social media and online review sites, a customer’s experience with your company can go viral. This infographic from Zendesk solidifies the fact that customer service has a big impact on purchase decisions, and people are taking a closer look at social media and online review sites to find out how companies stack up.
Take a look at Zendesk’s findings on the impact of customer service
Looking for ideas on how to improve customer service at your company? Take a look at the blog posts below.