What's your recommendation rate with your customers?
Even the best home builders, remodelers, and contractors struggle with the occasional unsatisfied customer. When you’re faced with this situation, view it as an opportunity. A customer who communicates their grievances with you can actually benefit your business more than a close-mouthed client, here’s why:
- They help you identify problems.
- You have a chance to make improvements to your process.
- Resolving a customer complaint can actually earn you a loyal client.
The actions you take toward providing solutions for your unhappy customers speak volumes, but so do your words. The right words, used at the right time, can instantly make any uneasy situation better. An article from American Express Open Forum titled, The 4 Phrases of Amazing Customer Service, shares some practical ways to improve your verbal delivery of customer service.
We want to hear from you!
What are some phrases you and your team use to connect with unsatisfied customers and work toward solutions? Let us know!
