How to use your customer feedback from 2019 to win more business in 2020
Nearly all businesses spend time securing online reviews, because, without them, they know it's difficult to stand apart from their …
Nearly all businesses spend time securing online reviews, because, without them, they know it's difficult to stand apart from their …
Customer feedback is an important aspect of growing a business; it provides the information you need to identify what your strong …
It is impossible to please clients all the time in every scenario. People make mistakes, and when those people are your workers, your …
Fewer people than ever are using traditional computers to find information online. In fact, up to 60% of your website's traffic comes …
What's your recommendation rate with your customers?
Your survey response rate is one of the most important factors to consider when administering a customer satisfaction survey. Imagine …
It might be time to rethink your company's mission statement Your company’s mission statement is one of the most important factors to …
Are You Making These 8 Marketing Mistakes? As a professional in the residential construction industry, you want your business to be as …
Do you know what your company's customer satisfaction surveying results say about you? If you have only a handful of online customer …
Whether a consumer is in the market for something as small as a new lamp or complex as a complete home remodel, online reviews will …
When you own—and manage—a business, ensuring that you and your employees keep work standards high is no simple matter. This is …
Every business gets negative reviews. Although you do everything you can to provide your customers with a high level of service, there …
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For the most part, people don’t enjoy conflict. When a homeowner sets out to remodel their home, have new siding installed, or have a …
Every customer is important, but there’s nothing wrong with acknowledging that your business has an ideal customer. If you own a …
Whether or not you’re a numbers person, it’s hard to deny that businesses advance and improve with data. You don’t need to measure …